Condition and Variation of Wood:
Due to the nature of any wood or lumber, and our manufacturing process, the goods you receive may possess unique characteristics like nail holes, knots, “checking”, dents, dug in nails, dings and other characteristics commonly found in natural wood furniture. We will do our best to address your unique style and tastes, but we cannot exactly match any of the images you see on the website or other promotional material used by Southern Sunshine. Due to the nature of our products, color, texture, and all other characteristics of our material vary widely. We strongly urge you to view all or our products available on the website to familiarize and understand this variation. By placing an order, you agree to this variation.
Any time quoted by Southern Sunshine for delivery is an estimate only. We are not liable for or in respect of any loss or damage arising from any delay in filling any order, failure to deliver or delay in delivery. No delay in the shipment or delivery of any goods relieves you of your obligations under these terms, including without limitation payment for the goods.
DAMAGES IN SHIPPING AND MANUFACTURERS DEFECTS:
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. We will work to fix the issue by either replacing the product or if you choose to return the item, you are responsible for the return shipping costs. Once we’ve received the item and inspected it with the documentation you provided we’ll issue a refund. Sale items are not eligible for a full refund. All custom items are a final sale and not eligible for return. Please contact us within 3 days of receiving your order if your item is damaged with written documentation, photos of the product and damaged box. If you’re item was shipped through UPS, Freight carriers, uShip or white glove companies we will be in touch with you about damage options through their policies as well as our own. Please note that any freight shipments need to be inspected once delivered and if there is damage to the product, you need to mark it as “damaged” before the truck driver leaves your home and/or office.
RETURN DUE TO CUSTOMER CHOICE:
For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Southern Sunshine. You can use a shipping carrier that is the most convenient for you. You are required to contact us about the return within 5 days of receiving of your order. Custom orders and/or made to order items are not eligible to be returned.
DIFFERENT CLIMATES AND WARPING:
Wood changes in each environment and sometimes can possibly warp (especially outdoors!) if it goes from a cold climate to a hotter climate etc. Even during shipping warping can happen due to changes in climate that can allow the wood to absorb moisture during transit (causing the product to warp). When it leaves our shop, we make sure that nothing is warped, lifting or out of alignment.