Shipping Information & Policy:
Here’s a breakdown of different shipment options we offer with our products. Please feel free to contact us with any questions you have.
uShip: This service includes third party moving trucking companies, LTL and dry vans. Companies delivering items may deliver products during weekdays and weekends depending on their on their routes. Delivery times can vary between normal business hours to evening hours. The driver will be communicating with you on a delivery time frame and drop off. There are no tracking #’s provided in this service and this option can take 1-2 weeks for delivery.
Freight: This service is provided by a freight carrier that delivers products on a pallet via curbside. If you’re a residential customer and need lift gate assistance, an additional fee may apply depending on the carrier. This service provides a PRO tracking # for you to track your product that typically arrives within 3-6 days. We pack the products with a custom furniture crate that you will need to disassemble at delivery. If you have an item coming via freight carrier please make sure to find assistance to help you carry your furniture up to your apartment or home. You will be responsible for disposing of the wooden crate your furniture arrives in unless in advance you pay for debris removal via white glove service option. Please note that if your product sits at a terminal and you do not schedule a delivery time, they will charge a storage fee. If this happens, you will be responsible for paying the addtional fee.
White Glove: This service provides you with a trucking company that will blanket wrap and deliver your products inside the home along with unwrapping the product for you. If you choose this service it can range between $200-$500 depending on where you’re located. Once we receive your order we’ll get you an accurate quote or feel free to contact us before you purchase to get an idea of a quote for this service.
Fedex/UPS Ground: We ship all of our smaller items via Fedex/UPS and provide you with tracking #’s for each item. We use this service for products shipped unassembled. Please be aware that orders only ship on business days; we do not offer weekend or holiday delivery.