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Shipping

SHIPPING INFO

Some shipping locations will require a shipping surcharge due to third party delivery overcharges. Additional fees will be reflected at cart checkout before you purchase. 

uShip: This service includes third party moving trucking companies, LTL and dry vans. Companies delivering items may deliver products during weekdays and weekends depending on their on their routes. Delivery times can vary between normal business hours to evening hours. The driver will be communicating with you on a delivery time frame and drop off. Most drivers can bring the item into the home but that is to be worked out with you and the driver. There are no tracking #’s provided in this service and this option can take 1-2 weeks for delivery depending on their delivery routes.

Freight: This service is provided by a freight carrier that delivers products on a pallet via curbside. If you’re a residential customer and need lift gate assistance, an additional fee may apply depending on the carrier. This service provides a PRO tracking # for you to track your product that typically arrives within 3-6 days. We pack the products with a custom furniture crate that you will need to disassemble at delivery. Please note that if your product sits at a terminal and you do not schedule a delivery time, they will charge a storage fee. If this happens, you will be responsible for paying the additional fee. Please inspect the product once it’s delivered in front of the driver in case there is any damage during shipment. If there is then please the decline the shipment while documenting photos and then contact us about the damage.

White Glove: This service provides you with a trucking company that will blanket wrap and deliver your products inside the home along with unwrapping the product for you. If you choose this service it can range between $200-$500 depending on where you’re located. Once we receive your order we’ll get you an accurate quote or feel free to contact us before you purchase to get an idea of a quote for this service.

Fedex/UPS Ground: We ship all of our smaller items via FedEx/UPS and provide you with tracking #’s for each item. We use this service for products shipped un-assembled.

Made to Order Items

Due to high demand some products ship within 5-8 weeks after order is placed. All hardware is included with products that require light assembly.

Limited Access Fees

If you live in a residential area that is deemed “limited access” by a freight company there will be an additional fee charge that you will be responsible for. If you know that you’re considered in a limited access area please let us know before your product ships so we can relay that information to the freight carrier to avoid additional fee charges.

Shipping Time Frame

Please understand that we do our best to get a product out the door in a timely manner but we cannot control the shipping time frame. Whether we ship via FedEx or LTL, our products are delivered within the shippers schedule and delivery procedures. If you need a product expedited please contact us about an expedited shipping quote.