Damages in shipping and manufacturers defects:
If you notice damages or defects to your order once it has been opened and you choose to return the order, you are responsible to re-package the order using the item’s original packaging materials and assure that the product is suitable for shipping. Please contact us within 30 days of receiving your order. We will arrange the shipping of your damaged merchandise back to Southern Sunshine and will re-issue a replacement order.
Return Due to Customer Choice:
For all returns excluding damages and defects, you must repackage the order using the items’ original packaging materials assuring that the product is suitable for shipping. You are responsible to ship the order back to Southern Sunshine. You can use a shipping carrier that is the most convenient for you. You are required to contact us about the return within 30 days of receiving of your order. Custom orders returned for customer convenience is subject to a 25% restocking fee.
Different Climates and Warping:
Wood changes in each environment and sometimes can possibly warp if it goes from a cold climate to a hotter climate etc. Even during shipping warping can happen due to changes in climate that can allow the wood to absorb moisture during transit (causing the product to warp). When it leaves our shop, we make sure that nothing is warped, lifting or out of alignment. If your product warps over time we would be happy to provide a discount on a new product for you.